Privacy Policy

1. Who We Are

Pronto Me Inc. operates Pronto Me™, a professional feedback marketplace for the performing arts industry, from New York, United States.

Pronto Me Inc. is responsible for the collection and processing of personal information through this platform.

Contact: hello@pronto.me New York, NY, United States

2. Scope

This Privacy Policy applies to personal information collected through:

• pronto-me.com, pronto.me
• Related subdomains
• All services offered through the platform

This Policy applies to users in the United States and, where applicable, users in other jurisdictions.

3. Information We Collect

4. How We Use Information

We use personal information to:

• Provide and operate the marketplace
• Process payments and generate invoices
• Deliver purchased services
• Facilitate communication regarding orders
• Send transactional emails
• Send marketing communications where permitted
• Detect and prevent fraud or abuse
• Maintain security
• Improve platform performance and marketing effectiveness
• Comply with legal and tax obligations

5. Marketing Communications

You may subscribe to receive newsletters, product updates, and launch announcements.

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email.

Where required by applicable law, we obtain your consent before sending marketing communications.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies.

These technologies may collect: IP address, device identifiers, browser information, pages visited, and interaction with advertisements.

Where required by law, non-essential technologies are activated only after user consent.

Users may manage preferences through our cookie banner or browser settings.

7. Sale or Sharing of Personal Information

Pronto Me Inc. does not sell personal information for monetary consideration.

We may share personal information with advertising and analytics partners in ways that could be considered "sharing" under certain U.S. state privacy laws.

Residents of states that provide opt-out rights may request that we limit such sharing.

To exercise this right, contact: hello@pronto.me

8. U.S. State Privacy Rights

Residents of certain U.S. states, including California, may have rights under applicable privacy laws.

• Request access to personal information we collect
• Request deletion of personal information
• Request correction of inaccurate personal information
• Opt out of targeted advertising or certain data sharing
• Receive information about categories of personal information collected

Depending on your state of residence, you may have the right to:

We will not discriminate against you for exercising your rights.

To submit a request, contact: hello@pronto.me. We may verify your identity before fulfilling your request.

9. Authentication

You may sign in using:

• Email-based magic link authentication
• Apple Sign-In
• Google Sign-In

When using third-party authentication providers, we receive only the information you authorize, typically name and email address.

For magic link authentication, we use your email address to securely verify access to your account. We do not store passwords when magic link login is used.

10. Service Providers

We use trusted third-party service providers for:

• Payment processing
• Email delivery
• Cloud hosting and database infrastructure
• Analytics and marketing tools
• Authentication services
• Technical and operational support

These providers are contractually required to protect personal information and process it only according to our instructions.

11. Data Retention

We retain personal information only as long as reasonably necessary, including:

• Account data while active
• Billing and tax records for the period required by applicable U.S. federal and state tax laws
• Support communications for a reasonable period after resolution
• Uploaded media for a limited time consistent with service functionality

When retention is no longer required, information is deleted or anonymized where appropriate.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

• Encryption in transit
• Secure cloud infrastructure
• Role-based access controls
• No storage of payment credentials

No system is completely secure.

13. Children's Privacy

The platform is not intended for individuals under 18. We do not knowingly collect personal information from minors.

14. International Users

Pronto Me Inc. operates the platform from the United States. If you access the platform from outside the U.S., your information may be processed in the United States.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date.

16. Contact

For privacy-related questions or requests:

hello@pronto.me

Pronto Me Inc. New York, NY United States