ProntoMe™

    Terms of Service

    Terms of Use Overview

    Acceptance of Terms

    By accessing or using Pronto Me™, you agree to these Terms of Service. If you do not agree, please do not use the platform.

    Overview

    Pronto Me™ is an online marketplace that connects performers with industry professionals ("Pros") who offer personalized feedback services ("Prontos").

    Pronto Me Inc. acts as the merchant of record for all transactions on the platform. When you place an order, you are purchasing from Pronto Me Inc. Pros deliver the feedback as independent service providers.

    Eligibility

    You must be at least 18 years old to use Pronto Me™.

    By using the platform, you confirm that you meet this requirement.

    Ordering and Payments

    When you place an order on Pronto Me™, you enter into a purchase agreement with Pronto Me Inc. All payments are processed securely through Stripe.

    Pronto Me Inc. issues a receipt for every completed order. You can access your receipt directly from your order confirmation.

    Pricing and Fees

    Prices displayed on Pro profiles are the final prices you pay, inclusive of all applicable taxes where required.

    Pronto Me Inc. charges Pros a standard platform fee of up to 23% on each successfully delivered order, which includes payment processing costs. Individually agreed rates may apply. This fee is automatically deducted before payout.

    Payouts are conditional upon successful identity verification and compliance with payment provider requirements.

    Pros set their own base prices. Pronto Me Inc. does not control or influence the pricing of individual services.

    Taxes

    Pronto Me Inc. handles tax collection and remittance on orders where required by law. Any applicable taxes are calculated automatically at checkout.

    Pros are responsible for reporting their own income from payouts received through the platform.

    Delivery and Turnaround

    Each Pro sets a turnaround time for their services. If feedback is not delivered within that time, the Pro may request a one-time extension of up to 3 days.

    You will be notified of any extension request and may accept or decline. If you do not respond within 24 hours, the extension is automatically accepted.

    If feedback is still not delivered after the extended deadline, the order is automatically cancelled and you receive a full refund.

    For Double Prontos: if Round 1 has been delivered but Round 2 is cancelled, you receive a partial refund.

    Refunds and Cancellations

    Refunds are issued by Pronto Me Inc. If an order is not delivered within the agreed timeframe (including any accepted extension), you are entitled to a full refund.

    Once feedback has been delivered and accessed, refunds are generally not available, except in cases of clear policy violations.

    Feedback Access and Expiration

    You receive a personal access link to your feedback. Feedback content is available for 14 days from the date of first access.

    Your Pronto feedback is fully accessible on Pronto Me™ for 90 days from the date of delivery.

    After the availability period, audio and video files will no longer be accessible. Receipts and order information may remain available.

    Pros may retain access to feedback in their dashboard indefinitely.

    Intellectual Property

    All content on Pronto Me™, including design, text, and software, is the property of Pronto Me Inc. or its licensors.

    Feedback content belongs to the respective Pro. You receive a personal, non-transferable right to view your feedback.

    Limitation of Liability

    Pronto Me Inc. facilitates the connection between you and Pros but is not responsible for the content or quality of feedback delivered.

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRONTO ME INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

    Pronto Me Inc.'s total liability shall not exceed the amount you paid for the specific order giving rise to the claim.

    Termination

    You may stop using Pronto Me™ at any time.

    Pronto Me Inc. reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

    Governing Law

    These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

    Any disputes arising from these Terms shall be resolved in the state or federal courts located in New York County, New York.

    Severability

    If any provision of these Terms is found to be invalid, the remaining provisions shall continue in full force and effect.

    Changes to These Terms

    We may update these Terms from time to time. Continued use of the platform after changes constitutes acceptance of the updated Terms.

    Gift Vouchers

    Pronto Me™ offers gift vouchers that allow the recipient to redeem a Pronto with any active Pro on the platform. Gift vouchers are purchased through the standard checkout process.

    Each gift voucher contains a unique code and is valid for 5 years from the date of purchase. The voucher is non-refundable once purchased and cannot be exchanged for cash.

    The recipient may redeem the voucher with any Pro who is accepting orders at the time of redemption. If the originally intended Pro is unavailable, the voucher remains valid for use with any other active Pro.

    The Pro receives payment only after delivering feedback on the redeemed Pronto. The purchase of a gift voucher does not create an obligation for any specific Pro to deliver feedback.

    Gift voucher emails are sent to the buyer and, if provided, to the recipient. Pronto Me Inc. is not responsible for vouchers that are lost, deleted, or not redeemed before expiry.

    Gift vouchers cannot be combined with promotional codes or other discount offers. Only one form of discount or credit may be applied per order.

    User Representations and Warranties

    By submitting a video or other content to Pronto Me™ ("Submission"), you represent, warrant, and agree that:

    (a) You are the sole creator of the Submission or have obtained all necessary rights, licenses, consents, and permissions from all individuals appearing in or contributing to the Submission, and from any third-party rights holders (including but not limited to choreographers, music rights holders, and other performers).

    (b) The Submission does not infringe upon any copyright, trademark, right of publicity, right of privacy, or other proprietary right of any third party.

    (c) You have the right to authorize Pronto Me Inc. to transmit the Submission to the reviewing professional you select.

    (d) You will indemnify and hold harmless Pronto Me Inc., its operators, and reviewing professionals from any claims, damages, or expenses arising from a breach of these representations.

    Data Sharing and Processing

    By submitting through Pronto Me™, you authorize us to share your name, email address, and submission link with the reviewing professional you select, solely for the purpose of providing feedback on your submission. We do not share this information with any other third party except as described in our Privacy Policy.